Satisfaction Guarantee Return Policy:
If you’re not satisfied in any way with the physical products you receive, just return the product in the same condition within 21 days.
We’ll provide a full refund minus the cost of shipping and handling.
If you are returning a product you purchased in new condition, it must be returned in new condition to be eligible for a refund.
The 21-day refund qualifying period begins the day you place your order.
To qualify for your refund, your return package must be postmarked by USPS within 21 days of your Ordered On date.
We ship via USPS. Expect arrival of your physical products (books, CDs etc.) within 10 business days.
If you still haven’t received your order by then, let us know and we will ship you another copy.
Quality of Product Guarantee:
If you’re unhappy with the quality of any of our products, we’ll immediately ship you another copy of the same product at our expense.
To qualify, you must return the original product to ITS.
Downloads / Virtual Products / Webinars:
All downloadable products, including virtual products such as webinar replays, will be made available upon receipt of payment.
All download / virtual products are not refundable due to the nature of the product.